Covid-19 Updates & Resources - Sender One Climbing

Covid-19 Updates & Resources

Tune in here for the latest on our reopening plans, important information, and how we're staying connected with our community.


Sender One SNA is OPEN to
Active Members & 10-Punch Pass Holders

Sender One LAX and all Sender City locations remain temporarily CLOSED
per state-mandated orders.
In-person youth camps are available!

Please review more details below.


(Last Update: 10/15/20)
Below you will find reopening details specifically for Sender One SNA. Please note that our phases may change as we learn to navigate this new "normal" and comply with county and state restrictions. We appreciate your patience while we carefully reopen to members and guests.
We will do our very best to keep you well informed about updates via this webpage, social media, and emails!

Temporary Hours (through 10/23*)
Monday - Friday: 6 am - 11 pm (active members), 6 am - 5:30 pm, 8 pm - 11 pm (10-Punch Pass holders)
Saturday - Sunday: 9 am - 2 pm (active members & 10-Punch Pass holders)
*We will be monitoring day traffic and adjusting hours based on demand every 2 weeks.


PHASE 1: Welcome Back All Active Members & Active Youth Program Training Groups 

Who: Active Prepaid or EFT Members
Duration: 2-6 weeks from reopening date (timeframe may be extended) - Sender One SNA reopening date: Wednesday, Sept. 9th
What: Active members, including Youth Program families with active memberships, will have access to the facility. No more than 98 persons will be inside the facility at once. Members can begin unfreezing their accounts and non-members can sign up for new memberships. Climbing session reservations are required.
Members who choose to stay frozen, will remain frozen at no-cost until we resume our regular operations.

Limited Gym Use: Sender City, showers, saunas, lockers, locker room areas, fitness areas, all fitness and exercise equipment, yoga studios, and towel service are unavailable during this phase.

Youth Program Families - team practices will continue to be virtual with the option of in-person training camps.
Here is a breakdown of different pricing options:
Membership only to access the climbing gym, no virtual team practices or in-person training camp: annual prepaid, EFT membership or CARE membership rates apply.
• $92 Regular / $62 Dependent
• CARE - $64 Regular / $43 Dependent ($0 initiation)

No Membership (family remains frozen and will have no access to the climbing gym), virtual classes and team practices only: drop-in pricing on Mindbody.
• Single Drop-in: $20/class
• 5 Class Pack: $85 ($17/class)
• 10 Class Pack: $150 ($15/class)Membership to access the climbing gym + unlimited virtual team practices: $164
This rate is only valid until teams resume full in-person practices.

To inquire about in-person training camps, please contact [email protected] for SNA or [email protected] for LAX.

PHASE 2: Welcome Back 10-Punch Pass Holders

Who: 10-Punch Pass Holders (new and existing)
When: 3-5 weeks after Phase 1 (subject to change)
What: Everything from Phase 1 + 10-Punch Pass Holders will begin to have access to the climbing gym between 6 am - 5:30 pm, 8 pm - 11pm on weekdays and 9 am - 2 pm on weekends. Climbing session reservations are required.
New 10-Punch Passes can be purchased online at SNA or LAX. Sharing of punch passes is prohibited until further notice UNLESS you have an existing 10-Punch Pass that is linked to multiple people in our system. No new shared punch passes are allowed at this time.

Limited Gym Use: Sender City, showers, saunas, lockers, locker room areas, fitness areas, all fitness and exercise equipment, yoga studios, and towel service are unavailable during this phase.

Additional Phases: TBD

Who: We will continue to evaluate, with guidance from the state and county, when to welcome back 5-punch pass holders, day users, and Sender City participants.
When: TBD. We will share updates about our reopening phases via our website, email, and social media channels when we have more information.

As we become more familiar with our new procedures upon reopening, we will update our phases accordingly. Our phases are subject to change as we continue to monitor the ongoing situation with our highest priority being the safety and well-being of our community. We appreciate your patience at this time while we fine tune and troubleshoot any issues.

Take a look at our Reopening Orientation Video to get an idea of what to expect on your visit back!



Before you reserve your 2-hour climbing session, please take a moment to review and become familiar with our new booking system.

  • A digital copy of our new Waiver and Covid-19 Release Form must be completed prior to your first visit back.
  • Booking a climbing session is required and walk-ins will not be accepted at this time.
  • All climbing sessions begin every 30 minutes and are limited to 20 climbers per session. Please only book one session per day and one session at a time.
  • All members will be required to check-in and check-out to better help us keep an accurate headcount. You will receive a colored wristband upon entry and will remove the wrist-band when you check-out.
  • Bookings will become available 72 hours in advance.
  • You will not be able to modify your booking once confirmed. If you cannot make a session, please fill out this cancellation form as soon as possible so that we can open up that space to someone else.
  • Arrive 15 minutes before your booking time! This is to ensure that you will be able to climb the entire duration of your session.
  • Non-members and punch pass holders who reserve during this phase will have their bookings canceled.


  • Only active members will be allowed access to the gym at this time - this includes chaperones, for now.
  • All kids and chaperones are required to make a climbing session reservation.
  • Kids 13 years and younger must have adult supervision at all times with a 2:1 kid to adult ratio. The adult must also be an active member and reserve a session even if they are not climbing.


Our decision to limit gym use is based on recommendations and guidelines provided by the state and counties.

  • The following are temporarily unavailable: showers, sauna, lockers, locker room area, fitness area, all fitness and exercise equipment, and yoga studios.
  • Sender City will remain closed.
  • Towel service is paused.
  • In-person yoga classes are discontinued. Virtual yoga classes will be available online via MindBody.
  • Maintain physical distancing when using the training boards and hang boards.
  • Top Rope and Lead Belay tests will still be conducted if staffing permits.

Information about Sender One LAX's temporary re-closure. (updated 9/8)

At this time, we do not have any information about when we will re-open. We encourage you to take this time to continue being safe, healthy, and hopeful, as will we.

We will continue operating our online shop and virtual classes. Active members will have unlimited access to our virtual yoga classes. Non-members and frozen members can access these classes through affordable drop-in rates or class packs. Classes are offered every day and all levels are welcome!

In-person youth camps and Advanced Youth summer and fall sessions will continue to run as scheduled. These offerings are regulated under Day Camp state guidelines and do not conflict with Fitness Center state guidelines. Our Climb Onward with Online Learning (COOL) Camp offers in-person support for distance learning while providing climbing activities. More information and registration about COOL Camp can be found HERE.  In addition, we are offering a Youth Routesetting Camp for those currently on a climbing team, whether through Sender One or another climbing gym.

You should have received an email on 7/14 with additional information regarding your membership status. You can also view the email here.
We will be prorating EFT members who did not opt-in to continue their memberships or fill out the Membership Form we sent out mid-July. You will be prorated from July 14th - July 31st and your membership will automatically be put on a no-cost freeze. The prorated amount will be credit under your account that can be used for future dues or other purchases at Sender One.
Active members are more than welcome to book climbing sessions at Sender One SNA!

Health & Safety

Our community and Sender One are dedicated to taking care of one another. To continue providing a second home and for our community to flourish into the future, we’re heightening our hygiene standards and making changes to adapt to the “new normal” within the industry. The Sender One team has put together a new set of guidelines and safety measures for when our doors reopen.
This includes: elevating our cleaning process, new check-in procedures, adopting healthier hygiene during your visit, and contact tracing in the event of a positive Covid case.
Also, check out what some members have been saying about our reopening plan!

The following are expected new changes for your first visit back to Sender One:

Healthy Hygiene and Screenings.

Upon entering the facility, members and guests will be screened for symptoms of illness, exposure to the novel coronavirus, and have temperatures checked. Guests who show signs of Covid-19 and/or have a body temperature of 100.4 F or more, will not be allowed on-site. Hands must be washed or sanitized once entered into the facility and before and after climbing or working out. Frequent cleaning of high-touch surfaces and areas will be conducted by staff throughout each day.

Air Hugs and Eye Contact are Cool.

While in the facility, please respect others’ space and maintain a minimum distance of 6 feet from individuals that are not part of your household. You will notice markers around the gym that help indicate proper physical distancing.

Masks and Gloves are Totally Hot Right Now.

All persons in the facility, this includes staff, members, and guests, will be REQUIRED to wear face coverings at all times. Gloves are encouraged.

Goodbye Chalk Clouds, Hello Liquid Chalk.

Only liquid chalk with 70% alcohol content or higher will be permitted. Chalk balls can be used while actively on the wall during rope climbing, if needed. Loose chalk is no longer allowed.

Transactions Will Be Touchless and Cashless.

When purchasing food, drinks, or retail items, we will not be taking any cash. We can accept credit/debit, Apple/Google Pay, invoicing to your account, or gift cards. Members will check-in by scanning their member card or using the phone app.