Covid-19 Updates & Resources - Sender One Climbing

Reopening/Closure Updates

Tune in here for the latest on our reopening plans, important information, and how we're staying connected with our community.

NEW WAIVERCOVID-19 RELEASE FORM

ALL SENDER ONE LOCATIONS ARE TEMPORARILY CLOSED.
In-person youth day camps & training camps are available at both locations!

Current active members will be AUTOMATICALLY FROZEN at no-cost on Tuesday, November 17, 2020. 
If you would like to continue supporting Sender One while we are closed, you can opt-in to keep your membership active and/or donate the remainder of your November dues. Please complete the billing form below if you choose to continue your membership and/or donate.

Regarding updates and changes to USAC's Virtual Qualifying Event due to our closure, please visit HERE.

THANK YOU. WE WILL GET THROUGH THIS & CLIMB TOGETHER AGAIN.

REOPENING PHASES

(Last Update: 11/16/2020)
To reflect the state’s blueprint for a safer economy, we have updated our reopening phases to mirror California’s tier-based reopening plan. Each county is tied to a tier in relation to its test positivity and adjusted case rate. The tiers are as such: Widespread (Purple), Substantial (Red), Moderate (Orange), and Minimal (Yellow).
Below you will find updates about our facilities and their current reopening statuses. Please note that reopening information may change as we learn to navigate this new “normal” and comply with county and state restrictions. We appreciate your patience while we carefully reopen to members and guests.
We’ll do our very best to keep you well informed about updates via this webpage, social media, and e-newsletters!

PURPLE TIER

SENDER ONE SNA
SENDER ONE LAX
Both Sender City Locations

 CLOSED to the public and members. In-person youth day camps and training camps are available!

Sender One LAX, Sender One SNA, and both Sender City locations are currently closed. Sender One LAX & SNA are operating youth day camps under the approved state camp guidelines. Check out more information about our in-person youth offerings here.

Active members have unlimited access to our online virtual yoga classes via MindBody. Non-members and frozen members can access these classes through affordable drop-in rates or class packs. Yoga classes are offered every day and all levels are welcome. Learn more and view our full schedule here.

RED TIER

We have not reached this tier yet. Once we do, we will provide updates and important information.

ORANGE TIER

We have not reached this tier yet. Once we do, we will provide updates and important information.

YELLOW TIER

We have not reached this tier yet. Once we do, we will provide updates and important information.

As we become more familiar with our new procedures upon reopening, we will update our phases accordingly. Our phases are subject to change as we continue to monitor the ongoing situation with our highest priority being the safety and well-being of our community. We appreciate your patience at this time while we fine-tune and troubleshoot any issues.

Health & Safety

Our community and Sender One are dedicated to taking care of one another. To continue providing a second home and for our community to flourish into the future, we’re heightening our hygiene standards and making changes to adapt to the “new normal” within the industry. The Sender One team has put together a new set of guidelines and safety measures for when our doors reopen.
This includes: elevating our cleaning process, new check-in procedures, adopting healthier hygiene during your visit, and contact tracing in the event of a positive Covid case.
Also, check out what some members have been saying about our reopening plan!

The following are some of the changes to expect when you return:

Healthy Hygiene and Screenings.

Upon entering the facility, members and guests will be screened for symptoms of illness, exposure to the novel coronavirus, and have temperatures checked. Guests who show signs of Covid-19 and/or have a body temperature of 100.4 F or more, will not be allowed on-site. Hands must be washed or sanitized once entered into the facility and before and after climbing or working out. Frequent cleaning of high-touch surfaces and areas will be conducted by staff throughout each day.

Air Hugs and Eye Contact are Cool.

While in the facility, please respect others’ space and maintain a minimum distance of 6 feet from individuals that are not part of your household. You will notice markers around the gym that help indicate proper physical distancing.

Masks and Gloves are Totally Hot Right Now.

All persons in the facility, this includes staff, members, and guests will be REQUIRED to wear face coverings at all times. Gloves are encouraged when belaying.

Goodbye Chalk Clouds, Hello Liquid Chalk.

Only liquid chalk with 70% alcohol content or higher will be permitted. Chalk balls can be used while actively on the wall during rope climbing, if needed. Loose chalk is no longer allowed.

Transactions Will Be Touchless and Cashless.

When purchasing food, drinks, or retail items, we will not be taking any cash. We can accept credit/debit, Apple/Google Pay, invoicing to your account, or gift cards. Members will check-in by scanning their member keycard or using the phone app.

CONTACT TRACING:

 

A statement from our GC/CSO/Co-Founder, Wesley Shih

If you’ve come to visit one of the gyms since our reopening, hopefully, you’ll have noticed that we devoted a great deal of time and resources to reduce the risk of novel coronavirus transmission as much as we reasonably can.  We didn’t reopen until we thought we had done all that we were able.  In many instances, we have been able to go beyond the recommendations of local health authorities.

However, because Covid-19 can remain asymptomatic for a significant period of time when first contracted, we knew that no matter what steps we took (unless we remained completely shut down), we would discover that someone with Covid-19--staff or guest--would be in the gym with others.  We decided that the ethical thing we want for our guests, and because it’s what we would want for ourselves, is to notify them when they have had exposure to an elevated risk.

Thankfully, we are in a position to do something to act on this information.  One way we have gone above the base level of local public health recommendations is contact tracing. It is one of the policies everyone agrees to cooperate with in order to climb at our gyms right now.  By using check-in and check-out procedures combined with a reservation system, we are able to know who is in the gym, at what time, and with whom.  This is why we ask for all of our guests’ patience, understanding, and help in being vigilant about checking in and out of their sessions.

Contact Tracing Procedure

When the inevitable happens, and we receive word that someone in the facility posed an elevated risk of transmission, i.e., was a carrier of the Covid-19 coronavirus, while in the gym with others:

  • We will examine our records to confirm the potentially elevated risk and, if possible, communicate with the guest directly to obtain additional information.
  • Once the elevated risk is confirmed, we will use our records to see who was in the gym at the same time as the guest or staff who had the elevated risk.
  • The gym manager of the affected facility will notify all guests via email who our records show was in the gym at the same time as the guest or staff with a confirmed elevated risk, as soon as reasonably possible.
  • The email will tell you the date of the session this occurred and any other information we are able to share.

At the same time, Sender One will evaluate the situation based on all the available information to see if additional steps (such as more cleaning, or even a 24-hr shutdown) are necessary for the facility itself.

If you receive this email, we recommend you think back on your session and take the appropriate next steps you think are necessary for your health and peace of mind.  After thinking it through, your next step might be to get a Covid-19 test of your own; or you may not need to do anything at all.

We will NOT be sharing with you the identity of who had the elevated risk.  This is the law, but we also believe it is the right thing to do.  We want to make sure that everyone in our community feels comfortable knowing they can be ethical, i.e., share their Covid-19 status, without fear of reprisals or repercussions.  Contact tracing only works to help reduce our risks and give us peace of mind as long as we work together as a community.  So we ask that you maintain as much as you are able to the privacy and confidentiality of the individual who had the elevated risk.

Lastly, remember that contact tracing is just one of the many steps we’ve taken to be able to re-open our gyms.  We all need to stay vigilant with complying with all of the other protocols Sender One has implemented, such as social distancing, wearing a face covering, and sanitizing.

WHAT MEMBERS ARE SAYING ABOUT OUR REOPENING:

I was initially timid about coming back to the gym; but I was overwhelmed by the preparedness of the team at Sender!

All good, you guys are handling it great- professional and courteous staff that enforced the rules without it feeling like a scolding. Excited to come back again.

Y’all!! I love everything about everything you did. The set up is flawless. Clearly VERY well thought through. Honestly thought I’d be anti liquid chalk. But is makes such a huge difference!! No dust at all (I never even noticed it until now that it’s gone) plus the holds don’t get dusty. Shoot. Make it the norm forever. I’m converted to pro liquid soap. Way to go. Love y’all.

The staff and the other climbers are wonderful. Respecting guidelines, smiling with eyes, and making the entire experience very smooth. Love the Sender community!

Keep up the good work. Love the new rules and happy to follow them to keep everyone as safe as possible.

This is going to sound exaggerated... but I mean it sincerely. Sender One (both SNA and LAX, btw) has felt like the cleanest place I've been during this whole pandemic. More so than the grocery store, workplace, or public spaces. Every is maintained to be so remarkably clean, and patronage is so considerately spaced. It's felt so safe. Thank you for making that experience possible. I can only imagine how much work it's taken.

Stay Connected

Online Virtual Classes

Just because the gym is closed, doesn't mean we're going to stop providing ways for you to stay active! Check out daily yoga classes, 1-1 private instruction/coaching options, and weekly workout series.

Subscribe to our Newsletter

We'll be sending two emails each week (aiming for Mondays and Thursdays, but things could change!). These emails will include the latest updates, at-home activities, blog posts, and anything else that may be relevant or important for you to know.

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