Billing Change Request Form
Please fill out the following for any billing related matter
Please allow up to 5 business days for a response to your billing inquiries
Cancellations must be received by the 15th of the month to be in effect for the upcoming month
Freeze requests must be received by the 25th of the month to be in effect for the upcoming month
Per the membership agreement form, there is a $10 freeze fee for every 30 days that the membership is frozen
If you are looking to freeze your account for medical reasons, you must email proof of injury to [email protected] in order to waive the $10 freeze fee
If your membership is frozen for medical reasons, you will not be permitted to climb in the facility until your membership is either unfrozen, or terminated.