My Account
Book classes, manage your reservations, and keep your membership details up to date, all in one place.
Log InWhat You Can Do in Your Account
Manage everything online, any time of day.
Book Classes & Reservations
Reserve climbing classes, yoga, fitness and Sender City sessions.
02Manage Bookings
See what’s coming up, reschedule, or cancel a reservation.
03Edit Account Details
Update your contact info, emergency contact and family members.
04Update Billing Info
Change the card or payment method on file.
05View Transaction History
Look up past purchases, dues and receipts.
06Freeze or Cancel Membership
Pause your membership while you’re away, or end it.
Log In Through Your Home Gym
Choose the location where you signed up or bought your membership.
Common Questions
How do I access my account?
Click Login button.
Enter the phone number associated with your Sender One account.
You'll receive a verification code to sign in.
No password needed.
Is the Sender One account only for members?
Not at all! Whether you're visiting Sender City, booking a day pass, signing up for classes or youth programs, or have a membership, your Sender One account lets you manage your bookings and activities in one place.
Do I need to create a new account?
If you've visited Sender One before, you may already have an account. Simply enter the phone number associated with your account, and you'll receive a verification code to sign in.
How do I add family members or friends?
To add someone new, sign in to your account, click your name, and select Friends & Family.
If they already have a Sender One account, the easiest way is to ask our front desk team to link their account for you. You can also select Add Friends and Family by Sender One ID and enter their ID, which you can find in a previous Sender One email. You can also ask our front desk team to link an existing account for you.
Where can I find my bookings?
Sign in to your account to view and manage your past and upcoming reservations including classes, camps, and other climbing activities.
How do I manage my membership?
Sign in to your Sender One account to view your membership details, update your payment information and communication preferences, or freeze or cancel your membership. If you need help making changes, our front desk team is happy to assist.
Need a Hand?
Membership changes need to be made before your next billing date to apply to that cycle. For anything else, visit the front desk or email our Membership Team at memberservices@senderoneclimbing.com
Not a Member Yet?
Compare memberships and day passes, or plan your first climb.
See Pricing → First Visit →