We have an awesome team working on processing all requests. However, due to the increase in numbers, processing may take a little longer.
Thank you for your patience.
Billing Change Request Form
Please read carefully before proceeding
- Cancellation requests must be received by the 25th of the month to be in effect for the upcoming month
- Freeze requests must be received by the 25th of the month to be in effect for the upcoming month
- Memberships can be frozen for $10.00 per month per member*
- Monthly freeze fees may be waived for medical reasons; medical documentation must be sent to [email protected] before the 1st of the month
- If your membership is frozen for medical reasons; you will not be permitted to use the facilities until your membership is either unfrozen or terminated
- Please allow up to 5 business days for any response to your billing inquiry