RGPro Connect App Guide - Sender One Climbing

RGPro Connect App Guide

Apr 5, 2021 | Blog

What the heck is this RGPro Connect App we keep talking about? We're here to help you navigate through the mobile app that many climbing centers are using for booking climbing reservations, managing your booking, and more. Below you'll find a step-by-step guide with visuals on how to use the RGPro Connect App specifically for Sender One!

Getting Started:

1. Download the RGProConnect App from the App Store or Google Play.

2. Open the app and search for your facility: Sender One SNA or LAX

3. Create an account and log in.
*TIP* The app will sometimes automatically default a specific location. To change locations, click the three lines on the top left-hand corner and select "Facility" to choose the desired location.

4. From the main screen of your chosen facility, select an action:
+ My Recent Online Bookings
+ Book Intro Class
+ Latest Climbs Set

Apple Store Download
Google Play Download

Features:

Check-in Barcode

Members can link their unique member account ID to the app, making check-in easy using your phone. Visit a Customer Experience Specialist at the front desk to get your mobile barcode set up. The Member Barcode can be found on the bottom right-hand corner of the app.

Convenient Bookings

Since we currently require reservations to visit Sender One LAX and SNA, the app provides a quick and simple way to make bookings. Click "Reserve a Session" from your selected location's main page to book.

Easy Cancellation

Can't make a session? Canceling your reservation from the app is hassle-free and opens up those spots for others to book. Click "My Recent Online Bookings" to select which reservation to cancel.

Quick Access to Important Links

We've added some external links that can be conveniently accessed from the app like our Digital Health Screening and requests for changes to your Membership.
Reminder: The Digital Health Screening must be completed no more than 1-hour before your session! The app is a great and quick way to access the health questionnaire.
A diagram showing the phone application and its features with arrows pointing to the features. The features include: easy cancellation, convenient bookings, quick access to links, and a check-in barcode.
Reopening Information & Response to Covid-19

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